This Privacy Policy explains how Alokha collects, uses, shares, and protects your information when you use our platform for shopping, ordering, and delivery services.
1. Information We Collect
- Personal Information: Name, mobile number, email address, delivery address, OTP verification data, etc.
- Usage Data: Device type, IP address, browsing patterns, search history, and location information (if enabled for delivery).
- Payment Data: Alokha does not store card or UPI details. All transactions are processed securely via third-party payment gateways. Wallet balance information is stored securely.
- Order Data: Purchase history, cart items, preferences, and reviews.
2. How We Use Your Information
- To process your orders and manage deliveries
- To communicate order confirmations, updates, or promotional offers
- To improve app performance and personalize your shopping experience
- To verify user authenticity and prevent fraud
- To manage your Alokha wallet and payment processing
- To provide customer support and resolve queries
3. Sharing of Information
We respect your privacy and do not sell your data. However, we may share limited information with:
- Delivery partners for order fulfillment
- Local stores/sellers for order processing
- Payment processors for secure transactions
- Customer support service providers
- Law enforcement or authorities when legally required
4. Data Security
We implement strong technical and organizational measures to protect your data using encryption, secure servers, OTP authentication, and regular security audits. However, please note that no system is completely immune to security risks.
5. Your Rights
- Access and review the information we hold about you
- Update or correct inaccurate personal details
- Request deletion of your personal data and account
- Opt-out from marketing or promotional messages
- Export your data in a readable format
- Withdraw consent for data processing where applicable
6. Cookies and Tracking
Alokha uses cookies and similar tracking technologies to analyze user behavior, enhance app performance, and provide personalized recommendations. You may manage or disable cookies through your browser settings.
7. Location Information
We collect location data to show nearby stores, calculate delivery estimates, and provide location-based services. You can control location permissions through your device settings.
8. Children's Privacy
Alokha is not intended for children under the age of 13. We do not knowingly collect personal data from minors.
9. Alokha Wallet Data
Your wallet balance and transaction history are stored securely. We do not share wallet-specific data with third parties except as required for transaction processing or legal compliance.
10. Updates to This Policy
We may revise this Privacy Policy periodically to reflect new features, services, or legal requirements. The updated version will be posted here with a revised "last updated" date. Continued use of Alokha constitutes acceptance of the updated policy.
11. Contact Us
For any questions, complaints, or data requests, please contact our support team:
- Email: alokha.office@gmail.com
- Phone: +91 90596 84003
- WhatsApp: +91 90596 84003
- Address: 1-47, Sali street, chennuru village, Dagadarthi, SPSR Nellore
Last Updated: 25-12-2025